Home » FAQ
Q: What does our site do?
ANSWER: we are the online selling site for game gold. We are the most fast growing and professional website in the world.
Q: How long do I have to wait for your delivery?
ANSWER: Delivery usually occurs within the first hour after payment has been received. We are trying our best to send the gold to you. However for some of the newer or more popular servers, we will fully refund you if you desire.
Q: How can I track my order status?
ANSWER: You can track your order status by simply logging into our website to check with our customer representatives. And for power leveling order, you can check on Pl report page of our website.
Q: Why does the price of currency changes all the time?
ANSWER: Just like any business, virtual business is also subjected to forces of demand and supply in the market. We have to make price adjustments in order to stay competitive and most importantly, we always aim to make our pricing affordable and attractive to all our valued customers like you.
Q: How is delivery completed?
ANSWER: After the orders have been approved, they will be allocated to different production departments and our developers will start arranging items for you. Once we are ready, we will notify you to receive the products on live chat, by email, or by phone and contact the characters listed on the order sheet. If you fail to meet us, you can contact us at your earliest convenience. Or if you are anxious to know your order status, please feel free to check it by Live Help, e-mail or telephone.
Q: How do I check on the status of my power leveling order?
ANSWER: Our customer service is available 24 hours per day, 7 days per week. To check the latest status of your power leveling order, please contact us in live chat, via email or instant messengers.
Q: I login the Live Chat but you are not responding. What is the matter?
ANSWER: Under such situation, we urge you to calm down and be a little more patient to us. Our customer service representative may be temporally away from their work station or either that, we may be experiencing high traffic volume on our live Chat system. Your patience and understanding is highly appreciated in this matter. But we will try to respond you as soon as possible.
Q: Why do we need your phone number and sometimes need to call you when you have made an order?
ANSWER: We may need to call you for verification purposes before delivery. With your current phone number we are able to verify or complete your order in the quickest possible time.
1, There may have been an error on your order, a miss-spelt character name or complications with payment.
2, if you have been unavailable to receive your order, we may call you to ask you to collect your order in game, if remote delivery is not available.
3, for lagers orders, we must confirm your identity and legitimate possession of the card or PayPal account you are using to pay. This serves to decrease fraud and deter scammers, something which benefits both our customers and players.
4, if you are worried about an order or have not managed to resolve an issue via e-mail, we may call you to assure you and help resolve any problems you are having.
Q: How do I place an order?
ANSWER: We have derived 5 easy steps to facilitate your transaction.
1. Click and select your desired game from our Main Menu.
2. Select your desired game server.
3. Once you decided your amount of purchase, click on the check out button. You will then be redirected to a Check Out page where you enter your game Character name. Having done so, you will then be directed to a Payment page where you can log on to PayPal account to make your payment.
4. Please include your confirmed shipping address in your PayPal purchase payment by simply selecting the default Ship to option. Please note that your order will be processed quickly with a confirmed shipping address.
5. Finally, click Pay button to proceed with the payment procedure.
Q: Is this business safe or legal?
ANSWER: we have been in the virtual trade industry for years. Over the years, we have achieved a proven sales track record and established a loyal customer base. We are well known for our quick response, game variety and most importantly, our pricing has been very competitive compared to our worthy competitors.